Request to terminate current Software Maintenance Agreement (SMA) with Hexagon

In completing the form below, we hereby confirm our wish to terminate our Software Maintenance Agreement (SMA) with Hexagon with immediate effect. We fully accept that upon termination the following benefits to support our critical business functions will no longer be available to us:
  • Engineer support onsite in the event of a critical failure and loss of system functionality
  • Access to Technical Support Helpdesk for user assistance via phone, email or web
  • Access to extensive knowledge database via Customer Support Portal
  • Access for new or existing engineers to attend training courses on product usage
  • Support on developing new post processors for new machines purchased
  • License protection via a replacement dongle or software in the event of theft, loss, accidental damage or fire or when you have revoked your license and you wish to re-license against new hardware
  • Updates to the latest software versions:
    • supporting future operating systems or PCs
    • required to load the latest CAD files / model formats
    • required to implement new enhancements or fixes
  • EDGECAM:
    Workflow Solids, allowing solid models to be created in the workflow environment
    Access to the Advanced Customization Module (ENPCI-J) which enables features such as JavaScript Webforms, Customization Plugins, Workflow themes, Custom dialog masks

We also understand that:

  • Should we decide to update our software or return to SMA following this termination, we must pay lapse charges for the period off support up to a maximum of 5 years of SMA (1 year forward + up to 4 years back), depending on the duration of our off-support period for eligible licenses less than 4 years old.
  • Any licenses and products greater than 4 years old will move into a Sunset State, so they cannot be upgraded, edited, revoked, lock code changed, supported, annual license issued or manipulated in any way. Should we wish to update our software or have a problem with a license in a Sunset State, we will need to purchase a completely new license of software.

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