Client Manager

Hexagon is the driving force behind leading manufacturing solutions brands. Through innovation, investment and a commitment to excellence, our objective is to provide customer driven manufacturing solutions worldwide with the effective use of technology. We are focused on providing customers with state-of-the-art manufacturing solutions, working to ensure maximum return on investment.

We offer a competitive salary and an exceptional benefit package.

The Role

Responsibilities
• Methodically analyse Customer data in CRM system to profile potential Prospects and exclude shared Customers
• Contact and meticulously follow up identified Prospects to qualify, pitch Hexagon solutions and generate new leads, utilizing telemarketing and
sales researcher skills
• Pass generated Leads to Sales Managers with all supporting information and liaize with Sales and CSR teams to ensure smooth handover,
efficient follow up and positive Customer experience
• Accurately record and update Customer information and log all activity within the company’s CRM system in line with best practice guidance and
training provided
• Utilize every touchpoint to create positive Customer experience and add value to Hexagon Customer Service
• Assist with creation of call script, based on the product and company training provided
• Undertake required level of product training to enable competent engagement with Customers
• Prepare past month update and current month call plan for monthly update meeting
• Meet, monitor and report against agreed KPIs
• Attend meetings and present progress update reports to the team
Performance KPIs Targets
• Research and contact 30 accounts per day

Metrology
• Value of Closed/Won Opportunities directly associated with Client Manager’s activities: min. £40K per month

Production Software
• Value of Closed/Won Opportunities directly associated with Client Manager’s activities: min. £40K per month

The Requirements

• Build positive and respectful relationships with Customers, prospects and colleagues
• Utilize good influencing, negotiating and closing skills in the sales process
• Maintain a good understanding of products and services
• Display positive attitude and professional approach in all aspects of work
• Seek opportunities to improve knowledge of company’s CRM system and other resources to maximize own and team’s efficiency
• Share competencies, ideas and best practice with the Customer Service Team
• Ensure all internal activities comply with company procedures, policies and are legally compliant
• Take care of company property
• Feedback valuable Customer, competitor and product/service insights to management
• Prioritize own daily / weekly / monthly workload in line with agreed KPIs

We would love to hear from you

To apply, please email a covering letter, giving details of your current package, together with your cv to Jacqui.ives@verosoftware.com