Hexagon Advantage provides complete peace of mind

The financial cost of unplanned downtime can be expensive and lead to additional costs to your business, such as delayed deliveries, lost sales opportunities and even lost customers. We understand it’s essential to maximize productivity, which is why we offer Hexagon Advantage, specifically designed with your success in mind.

Total Support with Hexagon Advantage

Total Support with Planit Advantage

 

Technical Support

Customer Support PortalCustomer Support Portal

A highly efficient tool for contacting our experienced and knowledgeable Technical Support Team. It shows the status of current and previous cases and access to a comprehensive knowledge base.

eSupporteSupport

Enables our Technical Support Team to view detailed information via email relating to your queries, for a rapid and accurate response.

Telephone SupportTelephone Support

Provides direct telephone contact to the Technical Support Team, for resolution of more involved issues.

Web RescueWeb Rescue

A direct PC to PC service allowing our Technical Support Team to resolve your issues.

Expert on siteExpert on Site

Where required, we can send a Support Engineer to your site, ensuring a speedy resolution to your issue.

 

Product Development 

Software UpdatesSoftware Updates

Receive two major software updates a year giving you the latest functionality and ensuring maximum productivity and efficiency.

Bug fixesBug fixes

Through the Customer Support Portal, you will be able to log and monitor any software bug and receive hot fixes.

Enhancement RequestsEnhancement Requests

Provide your valuable input into the modification and enhancement of existing product features and see them delivered through your software updates.

 

Additional Benefits of Hexagon Advantage

License protectionLicense Protection

Ensures replacement of your Dongle or Software License in the event of theft, accidental damage or fire.

User group meetingsUser Group Meetings

View the latest release of software, have direct input into Product Development and an opportunity to network with other users.

 

Advantage Plus+

An additional support service for upgrade training, customer care days and professional services at a favourable price.

Upgrade trainingUpgrade Training

Attend twice yearly Upgrade Training Courses, which ensure you can utilize the new features within the latest software release, increasing your efficiency and productivity.

Customer care daysCustomer Care Days

Provide you with the opportunity to meet our expert engineers and enable them to help you enhance your use of our Software.

Professional servicesProfessional Services

Benefit from preferential rates on the purchase of training and consultancy ensuring that your system continues to deliver excellent returns.